Describe the ICT services that could be provided externally and the problems with them.

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  • Describe the ICT services that could be provided externally and the problems with them.
    • External ICT providers could include: Outsourcing (1) where all or parts of an ICT service become the responsibility of a third party. (1)
    • This could be an offshore operation of computer services, (1) or personalised bulk printingcarried out off-site, (1) say for payroll or customer billing (1)
    • the company could lose some control of the business (1), as external ICT providers may not give the work the required priority or care (1).
    • costs may also be higher compared to using in-house provision (1)

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