When a new employee joins an organisation they will normaly have induction training. One of the main parts of this training will be about the organisations ICT policies and procedures and how important it is to fallow them.
They will also have task based training, this is to show how to carry out spacific tasks that is required of them.
For operational level users, task based training may be all that is required to carry out spacific, daily tasks, such as learning how to use the electronic point of sale terminal in a supermarket.
Retraining may be necessary if the task changes, for example when a new system is introduced.
Training of external users is likely to be a task rather than skill-based.
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