Working in ICT

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Why are good written communication skills required for IT jobs?
Must have the ability to write technical documentation and end user guides. Documentation must be accessible for users of different skill levels
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What IT jobs require good written communication skills?
Systems analyst, web developer, database administrator
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Why are good oral communication skills required?
Can communicate effectively with users or colleagues. The ability to ask appropriate questions and respond to the needs of the end user, taking account of the skill level of the user to ensure the professional has a full understanding of the problem
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What jobs require good oral communication skills?
IT help desk support, IT technician, systems analyst
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Why are good problem solving skills required?
Analysing and solve problems is useful in many ICT jobs and working on a help desk and solving users’ problems. Logic is essential for programmers and system designers so that interaction between a computer and a systems designer
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What jobs require good problem solving skills?
Help desk employee, IT technician, systems analyst, web developer, database administrator
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Why is patience an important quality for an IT employee?
Patience and approachability will allow ICT professionals to better allow their end user to understand the workings of their system, not getting them flustered or anxious about what is being produced
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Which IT jobs require patience?
Help desk employee, IT technician, systems analyst
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Why must IT employees be willing to work flexible hours?
Seeing a task through to the end of time so that sit gets done, and working extra hard when it gets urgent
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Which IT jobs require yo to work flexible hours?
Help desk employee, IT technician, systems analyst
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Why is teamwork important in IT roles?
Teamwork skills are vital so that it share information with each other and support each other
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What IT jobs require teamwork?
Systems analyst, web developer
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What must a team leader do to be effective?
Team leader must ensure that the team members work together in an organised and effective manner to ensure deadlines are met. Encouragement=motivation
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Why is delegation important?
To get the specified tasks done on time. Tasks are allocated to individuals who have the necessary skills to complete them
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Why is structure needed when completing a project?
Structure in place so that the practices of the organisation are followed –protocol is followed and documentation produced – specification, design, test plans, user guides
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Why should projects be monitored?
Monitoring of the task is being done to ensure the project is completed to schedule, Monitoring will ensure everyone is working at the same pace (delays are expensive), Costs are monitored to ensure project is to budget
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What should the focus be on during projects?
Focus should be on goals and user’s requirements
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What should be balanced?
Balance should be made between those with the same according skills – programmers, analysts, designers
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Is communication important?
Yes so key ideas can be shared with the team
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Card 2

Front

What IT jobs require good written communication skills?

Back

Systems analyst, web developer, database administrator

Card 3

Front

Why are good oral communication skills required?

Back

Preview of the front of card 3

Card 4

Front

What jobs require good oral communication skills?

Back

Preview of the front of card 4

Card 5

Front

Why are good problem solving skills required?

Back

Preview of the front of card 5
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