People in power decide what is correct and appropriate in conversation
1 of 12
Pateman
Power comes in two forms:
Repressive - Coercive, solidarity
Oppressive - Top down, controlling
2 of 12
Michael Nelson
Business Jargon
Business language is field specific and involves semantic fields to do with money, people and events
3 of 12
Levine
Employers prefer to stick to non-personal topics in small talk to maintain a degree of social distance, whereas employees appreciate the opportunity to engage in small talk
4 of 12
Janet Holmes
Looked at small talk in New Zealand work places and found senior staff set agenda, give orders and summarise decisions - to do this, they use subtle strategies like covert prestige
5 of 12
Ng and Bradac
Covert power is increasingly the way power is exercised
6 of 12
Howard Giles
Accommodation theory
Upwards and downwards convergence
We can converge our language to help a customer understand and not threaten them with jargon
7 of 12
Kim and Elder
Occupational language is culturally relative
Korean and USA air traffic control struggle to communicate with jargon
8 of 12
Brown and Levinson
Face theory
Positive face - forming bonds, getting on first name terms
Negative face - getting your view across unimpeded, maintaining distance
9 of 12
Drew and Heritage
We expect to be spoken to in different ways by different occupational groups
10 of 12
John Swales
Discourse communities
Language use by people in the same field, have same goals and specialist lexis, a certain level of knowledge is required to be able to use it
11 of 12
Styling
Implicit scripts for interaction with customers that give uniformed experience.
12 of 12
Other cards in this set
Card 2
Front
Pateman
Back
Power comes in two forms:
Repressive - Coercive, solidarity
Oppressive - Top down, controlling
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