Non-Verbal Communication 0.0 / 5 ? NursingCommunicationUniversityNone Created by: bethanythomas11Created on: 17-03-19 15:22 What gets in the way of effective communication? Interference in transmitting/ receiving signals 1 of 15 Give four types of interference: Physical/physiological, Sociocultural, Psychological, Environmental 2 of 15 What is dyadic communication? When two or more people are having an encounter 3 of 15 What percentage of non-verbal communication makes up 'communication'? 93% 4 of 15 What percentage of verbal communication makes up 'communication'? 7% 5 of 15 How do we interpret non-verbal communication? It depends on our own experiences, attitudes, personalities and cultures 6 of 15 What does non-verbal communication include? Eye contact, gestures, facial expressions, silence, use of space, use of touch, posture, orientation, gait, appearance, vocal pace/volume, 7 of 15 Why is non-verbal communication important? It compliments/replaces verbal communication, provides feedback or responses 8 of 15 What messages does non-verbal communication give? Dominance/submission, Attitudes, Cultural background, Gender, Personality 9 of 15 Why do we use eye contact? Seek information, Show interest, provide feedback, reveal attitudes 10 of 15 What is meant by postural echo? Mirroring of actions 11 of 15 What is meant by orientation? The angle at which people sit or stand in relation to each other 12 of 15 Give the four zones of personal space: Intimate, personal, social/consultative and public 13 of 15 What are the types of touch? Procedural, affectionate, protective 14 of 15 What positive aspects of touch are there? Helps us relax, helps us feel safe, reassures, heals, comforts 15 of 15
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