Non-Verbal Communication

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What gets in the way of effective communication?
Interference in transmitting/ receiving signals
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Give four types of interference:
Physical/physiological, Sociocultural, Psychological, Environmental
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What is dyadic communication?
When two or more people are having an encounter
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What percentage of non-verbal communication makes up 'communication'?
93%
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What percentage of verbal communication makes up 'communication'?
7%
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How do we interpret non-verbal communication?
It depends on our own experiences, attitudes, personalities and cultures
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What does non-verbal communication include?
Eye contact, gestures, facial expressions, silence, use of space, use of touch, posture, orientation, gait, appearance, vocal pace/volume,
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Why is non-verbal communication important?
It compliments/replaces verbal communication, provides feedback or responses
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What messages does non-verbal communication give?
Dominance/submission, Attitudes, Cultural background, Gender, Personality
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Why do we use eye contact?
Seek information, Show interest, provide feedback, reveal attitudes
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What is meant by postural echo?
Mirroring of actions
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What is meant by orientation?
The angle at which people sit or stand in relation to each other
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Give the four zones of personal space:
Intimate, personal, social/consultative and public
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What are the types of touch?
Procedural, affectionate, protective
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What positive aspects of touch are there?
Helps us relax, helps us feel safe, reassures, heals, comforts
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Other cards in this set

Card 2

Front

Give four types of interference:

Back

Physical/physiological, Sociocultural, Psychological, Environmental

Card 3

Front

What is dyadic communication?

Back

Preview of the front of card 3

Card 4

Front

What percentage of non-verbal communication makes up 'communication'?

Back

Preview of the front of card 4

Card 5

Front

What percentage of verbal communication makes up 'communication'?

Back

Preview of the front of card 5
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