People do something because they want to and/or they want to achieve a particular result
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What does highly motivated staff lead to?
greater productivity which means less wastage and higher profitability for a business
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What 3 things might employees do if they are demotivated?
Lack commitment or loyalty to the business, have high absenteeism and have low productivity
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What can demotivated staff lead to?
Industrial disputes if its on a wider scale or employees may leave and the business may have a high labour turnover
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What did Taylor believe in?
A fair day's pay for a fair day's work and that employee would do the minimum amount of work if not supervised
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What did Taylor carry out?
Time and motion studies using a stopwatch to find the most efficient way to do a job
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How did Taylor use division of labour?
He broke down each job into smaller repetitive tasks which all employees should do the same way. This did not take into account demotivation
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What are three implications of Taylor's theory for managing behaviour at work?
The main form of motivation is high wages, higher wages equalled higher ouput, a manager's job is to tell employees what to do and a worker's job is to do what they are told and get paid accoridngly
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What did Mayo base his assumptions on?
Research undertaken with workers at the Hawthorne factory of the Western Electric Company in chicago
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How did Mayo change working conditions?
Such as break times and duration of shifts for the ladies who worked in the relay assembly room at the factory
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What did Mayo find via his research?
Levels of motivation increased, working in teams was more important than money, non-financial motivators were most important and boring and repetitive work can be a demotivator
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What was Mayo's conclusion?
That the concept that people purely work to earn money and living is totally false
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What was Maslow's theory?
That we all have a pyramid of needs
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Starting from the bottom, what is the order of the hierarchy of needs?
Physiological needs, safety needs, social needs, esteem needs and self actualization
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How is progress often disrupted when moving up the hierarchy of needs?
By failure as factors such as divorce and loss of job may cause an individual to fluctuate between levels of hierarchy
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What was Herzberg's theory?
That employees have motivating factors such as interesting work, recognition and personal achievement
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What did Herberg also find?
That there were also hygiene factors which if not met would dissatisfy the employees, but if they were met did not motivate them any more than they were already. E.g. good working conditions, pay, relationships
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What is the difference between movement and motivation?
Movement is somebody does the job and motivation is somebody wants to do the job
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Other cards in this set
Card 2
Front
What does highly motivated staff lead to?
Back
greater productivity which means less wastage and higher profitability for a business
Card 3
Front
What 3 things might employees do if they are demotivated?
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