HNC Computing - Troubleshooting 0.0 / 5 ? ComputingComputer Science UniversitySQA Created by: Natalie220199Created on: 09-04-19 13:10 6-step Approach Identify the Problem, Gather Information, Develop a solution, Implement the solution, Verify the problem has been solved & Document 1 of 6 Linear Approach Top-Down: Apps to OSI Model Bottom-up: Physical components to Apps 2 of 6 Half-Split Approach Make an educated guess to where the fault may lie 3 of 6 Troubleshooting Documnetation Information about the problem, Plan of action, Solution flow chart, Test phase,Test plan and Test log 4 of 6 Hardware Interrupts - Maskable interrupts An Interrupt that can be disabled or ignored by the instructions of CPU 5 of 6 Hardware Interrupts - Non-Maskable interrupts An interrupt that cannot be disabled or ignored by the instructions of CPU 6 of 6
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