Training and Supporting Users 0.0 / 5 ? ICTTraining and Supporting UsersA2/A-levelAQA Created by: MiyaKanthCreated on: 27-11-17 18:59 Role of Senior Management in Training How the training system contributes o achieving goals, gaining knowledge of fastest growing developments 1 of 17 Role of Middle Management in Training Making tactical decisions, managing policies and procedure, training getting end users pov 2 of 17 Role of System Users in Training Entry and manipulation of data, skill based training 3 of 17 When to introduce training? new staff, new system, new legislation, staff promotion and retention, improving performance 4 of 17 Name some training methods personal training, external courses, internal trainer, one to one, instruction based, cascade, distance, on the job 5 of 17 Name sources of support help desk, user guides, manuals, online help, email/chat 6 of 17 Instructor/Classroom Training Use training materials, workshops, presentations 7 of 17 One to one Expensive, with each staff member time consuming 8 of 17 Cascade Training One employee trained throughly then teaches other employees, cost effective 9 of 17 Distance Learning Video conferences, online courses training away from organisation 10 of 17 Name types of training manuals CBT (computer based training), online tutorials, training manuals 11 of 17 Computer Based Training (CBT) Interactive us of graphics and expensive, uses computer to teach employees new skills 12 of 17 Manuals/Books/Software Guides Written instructions, ideals for someone who needs to gain knowledge in a small area the package 13 of 17 Existing User Base Experienced users help others within organisation 14 of 17 Help Desks Manned by someone within the ICT department or external help desk 15 of 17 User Support Software Producers Software producers provide user help for a period of time this may be free 16 of 17 On-screen Help Feature on most software packages has FAQs and how to navigate around software 17 of 17
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