Systems Of Redress

  • Created by: Cez98
  • Created on: 12-04-16 15:05

Systems of Redress

  • Organisational Policies
  • Local Complaint Procedures
  • Industrial Tribunals
  • Regulatory Bodies
  • Commisions (Equal opportunities, Racial equality etc)
  • European Court of Human Rights
  • The Parlimentary Health Ombudsman
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Organisational Policies

  • Employing Organisations may incorporate expectations of standards of behaviour in their contracts of employment
  • Most employers will have equal opportunities policies
  • All organisations have Management structures, all workers should have a clear understanding of where they should go for assistance, advice and support
  • Some groups of workers have professional associations that provide codes of practice for their members and advice and guidance on particular circumstances

Advantages - Helps staff to make effective decisions, Create confidence

Disadvantages - Conflicts between objectives, New policies can take a while

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Why Set Policies?

  • In response to concerns by service users
  • To comply with laws
  • To outline safe working practices
  • To influence the culture of organisation

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Local Complaints Procedures

  • Most medical care and treatment goes well however things occasionally go wrong
  • Every NHS organisation has a complaints procedure
  • Individuals have the right to complain, have it investigated and recieve a prompt reply if unsatisfied with the care recieved
  • They should forward this complaint on to the Parlimentary Health Ombudsman if they are not satisfied with the way their complaint has been dealt with
  • If the individual has been harmed they may recieve compensation

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The Parlimentary Health Ombudsman

  • Exsists to provide a service to the public by undertaking independent investigations into complaints
  • Make recommendations
  • Follow up mistakes
  • Free service
  • Independent organisation
  • Cannot investigate private health care unless it is investigated by NHS
  • The individual can only go to the ombudsman if they have gone through the relevant government departments, the relevant public bodies in the UK and the NHS in England have not acted properly or fairly or have provided a poor service


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Industrial Tribunals

  • Non-departmental public bodies in England, Wales and Scotland which have statuary juristriction to hear many kinds of disputes between employers and employees
  • Most common disputes are:
  • Unfair dismissal, redundancy payments and employment discrimination
  • The tribunals are part of the UK tribunals system
  • Both an employer and employee may bring claims for reference and evidence
  • Tribunals are intended to be informal and to encourage parties to represent themselves
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Regulatory Bodies

  • The majority of organisations which provide a service are required by law to registered with their regualtory body
  • This also applies to individual practitioners such as social workers, nurses, doctors, dentists and teachers
  • For example Nurses have to be registered with the NMC
  • This is done to set and maintain certain standards and practices which all their members have to stick to in order to practice
  • By being aware of these bodies can give the individual assurance that their service is up to standard and helps to make an informed choice
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Examples of Regulatory Bodies

  • CQC - Care Quality Comission
  • Monitor, inspects and regulate health care services
  • Allows service users to see them
  • NMC - Nursing and Midwifery Council
  • Ensures that those only who meet requirements are allowed to practice
  • 'We exsist to protect the public
  • NICE - National Institute for health and Clinical Excellence
  • Helps public health service and social care professional deliver the best possible care based on the best availiable evidence
  • Provides national guidance and advice to improve health and social care
  • GMC - General Medical Council
  • Independent organiation that helps to protect paitients and improve medical education and practice
  • Set standards doctors need to follow
  • WHO - World Health Organisation
  • Direct and co-ordinate international health within the united nations systems
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The Equality and Human Rights Comission

  • Everyone should be treated fairly and with dignity
  • Helps Britain develop in a way that values the ideals that most of us hold dear
  • Respect, Freedom, Equality, Dignity and Fairness
  • It has extensive power to enforce equality law
  • It offers adviceand information through helplines, websites and publications
  • It can take legal cases on behalf of individuals as well as legal action to prevent breaches of the Human Rights Act
  • It works to influence the Government to develop equality and human rights legislation that is fit for the 21st century and that gives everyone the chance to reahc their full potential
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The European Court of Human Rights

  • Aims to apply and to protect the civil and political rights of the continents citizens
  • The court was established and is overseen by the Council of Europe
  • Most of the nations which have signed, including the UK, have incorporated its principles into its own laws
  • Individuals cannot approach the European Court of Human Rights
  • Individuals must show they are a direct victim of an alleged violation and they cannot bring cases against individuals or private bodies
  • The court will only hear a case when all domestic legal avenues have been exhausted
  • It is a landmark treaty
  • It was set up in 1959
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