Key Studies: Argyle, Alkema and Gilmour (1971), Davitz and Davitz (1961)
These studies help us to understand how some people might have problems getting verbal information across to other people if their words seem to contradict the tone of voice that they're using. May suggest that they're not being entirely truthful.
Conducted in artificial conditions where participants were asked to concentrate on different aspects of the communication.
In real life, people may not focus so much on these details and mostly be taken in by the actual words used instead.
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