- Created by: jon fisher
- Created on: 09-03-11 19:17
WHERE ARE 3 PLACES YOU CAN GO FOR INFORMATION TO SOLVE A PROBLEM IN WINDOWS??
3 PLACES YOU CAN GO ARE:
1 MICROSOFT KNOWLEDGE BASE
WHAT COULD CAUSE A SLOW START UP, UNSTABLE SYSTEM AND SLOW RESPONSE TIMES??
TOO MANY PROGRAMS AT STARTUP
HOW DO YOU SWITCH INBETWEEN LANGUAGES??
BY PRESSING LEFT ALT + SHIFT.
IF A USER ASKS WHERE THERE KEYBOARD ISNT DISPLAYING THE RIGHT KEYS WHEN PRESSED... WHAT SHOULD YOU CHECK FIRST??
YOU SHOULD CHECK REGIONAL SETTINGS AND SEE IF THE KEYBOARD LANGUAGE HAS BEEN SWAPPED FROM DEFAULT..
WHAT TAB WOULD YOU SELECT TO CHANGE HOW FOLDERS LOOK AND HOW THEY OPEN??
YOU WOULD SELECT THE GENERAL TAB
WHERE WOULD YOU GO CHANGE FOLDER VIEWS SYSTEM WIDE OR TO RESET FOLDER VIEWS TO DEFAULT??
YOU WOULD GO TO THE VIEW TAB.
IF A CUSTOMER HAS MADE CHANGES TO THERE VIEW SETTINGS BUT CANT REMEMEBR WHAT... WHERE SHOULD YOU GO AND WHAT SHOULD YOU DO ??
GO TO GENERAL TAB OR VIEW TAB AND RESTORE TO DEFAULTS
IF A USER WANTS MORE OPTIONS FOR CONFIGURING SECURITY ON THEIR WORKGROUP OR SMALL NETWORK.. WHAT YOU SHOULD YOU ADVISE?
I WOULD ADVISE THE USER DISABLES SIMPLE FILE SHARING AS THIS WOULD GIVE THEM MOIRE OPTIONS
NAME 4 TROUBLESHOOTING TOOLS YOU COULD USE TO HELP SUPPORT USERS?
YOU CAN USE...
MSCONFIG, MSINFO32, CHKDSK AND FINALLY DISK DISFRAGMENTER
WHEN WOULD YOU USE MSINFO32??
WHEN YOU NEED TO OBTAIN INFORMATION ABOUT THE SYSTEMS HARDWARE CONFIG SOFTWARE, DRIVERS AND BIOS
HOW DOES A POP3 EMAIL ACCOUNT WORK??
MESSAGES ARE STORED ON A SERVER EITHER LOCAL OR AT AN ISP AND THE CLIENT SOFTWARE ACCESSES THE SERVER AND DOWNLOADS THE MESSAGES FOR THE USERS
HOW DOES IMAP DIFFER FROM POP3??
IMAP STORES MESSAGES ON A SERVER AND THE USR WORKS WITH THEM THERE.
WHAT DOES SAVING AN ADDRESS BOOK IN OUTLOOK AS COMMA SEPERATED VALUES ALLOW YOU TO DO??
ALLOWS YOU TO WORK IN OFFICE WORD OR POWERPOINT WITH AN EXPORTED ADDRESS BOOK
WHICH IS THE EASYIEST AND QUICKEST WAY TO IMPORT AN ADDRESSBOOK FOR A HOME USER..
BEST WAY IS TO SAVE AS AN CSV FILE
WHAT IS A GOOD WAY TO ADVISE A USER WITH MAINTAINING A MANAGEABLE MAILBOX??
ADVISE THE USER TO USE AUTOARCHIEVE
if a user complains that a website does not look as it should.. what should you check
You should check that the custom appearance is set and configured to override the styles of the website
what is IE profile assistant??
IE profile assistant is an option for users to save personal information which can be sent automatically to a website when that information is reqested
if a user cant view a website what could be the reason for this??
the user could have disabled temporary cookies which the site may require. advise to enable temporary cookies
How could you setup an account on two different computers using excel... what server type would you choose??
you would use IMAP as this stores emails on a server and downloads them by request
what are the minimum requirments for microsoft office?
the requirments are: 233 mhz processor, 400 mb of space and super vga
what server is used to send emails?
SMTP is used to send emails
what program would you use to test a programs compatability??
you would use the program compatability wizard as this allows you to specify the program on a cd or from file and test various compatability settings
how do you stop microsoft word from opening in the reading layout view??
go to the general tab on the options menu and clear the allow starting in reading layout
how could you prevent users from changing there homepage in internet explorer?
by usung gpedit.msc to create a policy for it
if a user want to view pages offline, how would they do this?
hey should add the page their favourites then use the organise favourites dialog box to make them viewable offline
how would a user change back the default serach provider in IE
advised the user to go to internet options > programs tab and use reset web settings
if content advisor was blocked a safe site, how would you stop this
add the website to the approved sites
what privact setting in IE blockes 3rd party cookies and first party cookies that use personal data without consent?
the privacy seeting would be set to low
what types of resources can you view from IE without lauching a seperate app?
you can view webpages HTML files and also FTP sites
if a user is complaining the site there are viewing is not up to date what should you suggest?
suggest that IE isnt set to check for new versions of the webpage, can be found in internet options > general tab > settings > configure to check for newer versions
if a user upgrade from win 98 to xp and uses the same webpage with custom controls, and now is gettin an error what should you do?
i would add the site to the trusted sits in IE
to allow active x to run but still be secure would setting should you change?
set the securty to high in IE but but adjust the run active x conrols and plug ins from disable to prompt
if a user wanted to keep messages in their outbox, how could you configure this?
you would clear the send messges straight away option of the send tab of the option dialog box
what accounts does outlook express support for retrieving emails?
it supports POP3, IMAP and HTTP
how would import an address book in outlook express?
ou would export from the old one to a comma- seperated value file and then import that file in the new outlook
if a user cant download attachments what should you tell them??
tell them to clear the do not allowattachments to be saved or opened......
in the securty tab of options dialog box...
if a user has multiple email accounts but wants online one to reply to all message how could they do this?
for each account you can specify a reply address that is different to the email address recieving
how do you add text to each sent message such as a disclaimer?
you would just create a signature to the account for this
when using stationary in outlook what does it require the user to do when sending
the user must send the email in HTML format
how could a user reduce the risk of privacy and amount of spam?
by not downloading embedded images, this tells the sending the account is active
if a user is security cautious, how could you advise them about the best ways yo view emails?
by reading each email in plain text
if a user would like to reset there stanard toolbar to how it was, how would they do this?
they would go to the customise tab of the toolbar dialog box, then select the toolbar you want to reset and click reset..
what is the highest security level i user can be set to so they can use macros in microsoft word?
the highest setting the customer can have to be able to use them is medium
what feature of word could a customer use so they do have to save their document every few minutes?
the user to enable the autorecover feaure and configure the times that word would save the document
when would you use the office application recovery tool?
the customer would use this when the office application stops responding
if a user wants to make changes to the group policy what command can they use to open the required task...
the user can type gpedit.msc in the run command
if a user asks about the content advisor what could you tell them
the content advisor is used to control what sites and content are accessed on the internet.. a password is set and adults can configure the settings for the internet
if a user wants to delete there temporary internet files how could you navigate them to do this?
they can go to the general tab of internet options to do this
if web applications arent working and need active x installing, what could be the problem?
if the user has installed xp sp2 the information bar appears in IE instead of prompting to install active x, this could be the problem as users can overlook this
if a user complains that popups are been displayed, what could be preventing this?
if xp sp2 has been installed, IE has been updated and and is by default configured to block all popups, users can allow popups from sites they know is safe by click on the information bar and allowing popups for that site
if a user would like to send a copy of an email to a user without the other user knowing how could you do this?
in the send field of the email, enter the users email address in the BCC field as the is the blind carbon copy field and the user who recieves the email wont know who else has recieved the email
if a user has upgraded their office to 2003 and complains all the menus are there what should you advise?
advise the user to select always show full menus to get the desired result
what is the only way to remove a button or command without customing a toolbar?
you can hold down the ALT key and drag a button or command away from the toolbar without customerising the toolbar
what is the name of the file that office creates to restore files in the event of a crash or error?
the autorecover files are created and are used in the event of a crash
what feature can a user configure to add their owns words so they can be corrected while they type
the user can use the autocorrect feature to add their on words
a user want to change the default location for where files are opened from, where could they do this?
the user should go to the file location tab in word to configure this, in excel the user should go to the general to change the default location
if the user asks why the dont see a padlock in the bottom the IE anymore, what should you advise?
advise them that the status bar needs to enabled again, the user should go to the view menu and turn it on there... also try locking the toolbar as this will prevent the bar being tuned off in future...
if a user configures the settings of a website but then visits another and fonts of colours have changed... what should the user do?
the user can configure IE to ignore websites font or colours settings but this can cause certain websites to be improperly formatted...
if a user wants to configure addons how should they do this
the user should use the manage addons feature to enable or disable add ons in IE
if a user want to update active X control how could they do this?
they could use the manage add ons feature to update the active x controls
a user ask if they can update non active x add ons?
IE doesnt offer a tool to update non active x addons, the user should visit the developers website to do so
if a user pings 127.0.0.1 and recieves an error what does this indicate?
this would indicate that the TCP/IP is not properly configured on this computer
a user is saying some remote network resources are slow, what could you use to examine the network to check this?
you could use path ping as the gives details about every stop on the way
a user has two computer in her home, the main computer connect direct to the internet, she want the other one to do the same but doesnt want to purchase another intenet connection, how could she do this?
she could enable the internet connection sharing feature, which doesnt need a seperate connection to the internet
A customer wants to protect his network with windows firewall, his network had 4 computers which 3 connect to the internet through the main one... how should he configure?
he should enable windows firewall on all the computers
a user hosts his own website but users cannot access it, what can the user do to solve this?
the user should go to the services tab of the ICF's advanced settings dialog box and select web server HTTP check box
how could a user configure windows firewall to allow incoming HTTP requests?
the user should open windows firewall, go to exceptions tab, add a port, name it IIS and select port 80, click TCP and then click ok
a user says other users cant connect to her database... how can she solve this?
by going to the exceptions tab on windows firewall and adding the port and service
also by using the add program button and select the database program
a user runs a game server, he has enabled a port on windows firewall... what else must he do so the users can ping the server ?
the user should go into windows firewall, advanced tab, under icmp click settings and select allow incoming echo request check box and then click ok
what information is collected by windows security log??
the source ip and destination port are collected for the log