• Created by: 09Butcher
  • Created on: 28-04-14 09:39
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  • Standards
    • Standards of Service
      • Clean premises
      • Polite and clean staff
      • Warm welcome
      • Good food
      • Prompt service
      • Efficient attentive staff
      • Professional attitude
    • Quality Assurance and Control
      • Systems used to ensure a consistent standard
      • Produces by tourist organisations e.g.: AA rosettes
      • Ratings to show quality
      • Restaurants use Michelin Stars
    • Work Environments
      • The entrance says what type of place it is...
        • Reception is the 'nerve centre' and is the first area customers see
        • Accommodation may be themed, boutique or rustic
        • Restaurants vary from cafe style to banqueting
        • Kitchens should be well planned an flow through the process


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