service user feedback

  • Created by: 2013-4666
  • Created on: 14-05-19 10:03
View mindmap
  • service user feedback
    • have a range of different systems for ensuring that service users
      • & friends & families & other informal carers can formally comment on the service
    • usually strengths & weaknesses
    • this may include;
      • regular meetings for service users to report concerns & share ideas
      • in large settings, a committee could be made to represent service users
      • suggestion boxes
    • this may include;
      • service users requesting private meetings with m or gov.
      • s/u reporting good practice of areas of concerns
        • ofsted, cqc, cssiw, if complaints arise may have an unannounced inspection

Comments

No comments have yet been made

Similar Health & Social Care resources:

See all Health & Social Care resources »See all unit2 resources »