service user feedback
- Created by: 2013-4666
- Created on: 14-05-19 10:03
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- service user feedback
- have a range of different systems for ensuring that service users
- & friends & families & other informal carers can formally comment on the service
- usually strengths & weaknesses
- this may include;
- regular meetings for service users to report concerns & share ideas
- in large settings, a committee could be made to represent service users
- suggestion boxes
- this may include;
- service users requesting private meetings with m or gov.
- s/u reporting good practice of areas of concerns
- ofsted, cqc, cssiw, if complaints arise may have an unannounced inspection
- have a range of different systems for ensuring that service users
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