Health and social care

Created by: Kelsey R
Created on: 20-04-18 12:37

What is line management?

A line manager is an employee who directly manages other employees and events while reporting to a higher-ranking manager.

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What is inspection by external agencies?

When organisation are inspected, visited and accredited by external agencies so that the organisation can improve their standards and safety to the highest they can possibly be.

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What is the whistleblowing helpline?

When an employee reports poor or dangerous practice at their workplace to the press or to another organisation outside of their work setting, for example, the GMC, NMC or the HCPC in order improve the quality of their workplace. It allows employees t

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What is service user feedback?

Systems that ensure feedback from everyone is given about the strengths and weaknesses of services, whether they are a foster carer, a young person coming into 'the system' for the first time, an adult service user or a carer who cares for a family m

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Examples of external agencies.

Ofsted, Care Quality Commission, Criminal Investigations

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Examples of service user feedback.

Star ratings, Comments on websites, Complaints / compliments

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What is a criminal investigation?

Criminal investigation involves the study of facts, used to identify, locate and prove the guilt of an accused criminal. A complete criminal investigation can include searching, interviews, interrogations, evidence collection and preservation and var

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Other cards in this set

Card 2

Front

What is inspection by external agencies?

Back

When organisation are inspected, visited and accredited by external agencies so that the organisation can improve their standards and safety to the highest they can possibly be.

Card 3

Front

What is the whistleblowing helpline?

Back

Card 4

Front

What is service user feedback?

Back

Card 5

Front

Examples of external agencies.

Back

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Health and social care