Unit 2 - Working in Health and Social Care

• Nurse (consider the different types of nurses)
• Doctor
• Consultant 
• General Practitioner (GP)
• Health visitor 
• Pharmacist 
• Support worker 
• Healthcare Assistant 
• Care assitant/ manager 
• Occupational therapist 
• Dietician
• Nutritionist 
• Psychartist 
• Occupational therapist 
• Psyhiotherapist 
•  Youth worker 

• Effective communicator/ active listener
• Written communication skills 
• Epathetic/Compassionate/ Caring 
• Ability to intereact with sensitivity 
• Can remain calm
• Takes advice from line manager
• Takes samples of urine or blood (If qualfied to do so)
• Providing Personal Care (if necessary)
• Patience and Interpersonal skills 
• Literacy/ record keeping
• Time management 
• Following rules/regulations/instructions or policies at the setting. 
• Observation 

• Talk to the serivce user to understand how they might feel about their care, and support them with decisions. 
• Finds information to help further support the service user about decisions relating to their care. 
• Speaks to professionals to understand the care required and support the service user with this. 
• Ensuring that HSC services follow the correct procedures and challenge any decisions about the service users care. 
• Communicates on behalf of ther service user to stand up for their rights. 
• Supports service users choice by completing applications/letters. 

Primary Care: First point of care provided to a service user (Generic)

• General practice/surgery
• Pharmacy 
• Denist 
• Optician 

Secondary Care: Rerral service users can access the specialised care required. 

• Hospital 
• Cardiology 
• Clinics
• Operations 
• Rehabilitation services such as Physiotherapy.
• Specfic wards
• Day care units
• Nursing Home
• Residential Care home

Tertiary Care: 

• Cancer management 
• Neurosurgery 
• Cardiac surgery 
• Plastic surgery 
• Treatment for servere burns 
• Advanced Neonatual services 
• Palliative care 
• Complect medical and surgical interventions 

Types of care provided to service users in Health and Social Care include: 

• Domicially Care
• Palliative Care 
• Informal Care 
• Formal Care 
• Tertiary care 
• Primary Care 
• Secondary Care

Three types of referral include: 

• Self referral 
• Professional referral 
• Third party referral

• The Office For Standards in Education, Children's Services and Skills (OFSTED)  
• National Institute for Care Excellence (NICE) 
• Care Quality Commission (CQC)
• Public Health England (PHE)

• Use of regular inspection feedback. 
• A nationwide standard for service 
• Reccomendations for actions are made and must be actioned. 
• Services respond to action plan. 
• Use of feedback from all stakeholders including service user. 
• Information obtained from inspection is uesed to produce an action plan. 
• Inspection report is required to be available to the public. 

• Identification of poor working practices
• Improved outcomes 
• Applying care values and principles
• Information management and communication 
• Accountability to professional bodies. 
• Safeguarding 
• Staff having relevant skills or training 
• Line management
• Implementation of code of practice 
• Meeting National Occupational Standards
• Policies and procedures

• Line managers 
• Feedback 
• Observation
• Complaints 
• Survey 

• Provide training or CPD
• Ensure professional care and apply organisational polcies 
• Meeting the National Occupational Standards 
• Staff safeguarding 
• Complaints procedure 
• Whilstleblowing policy

• Geographical 
• Cognitive 
• Anxiety 
• Financial 
• Individual preference 
• Communication
• Cultural or religious views 
• Language 
• Family circumstances 
• Eligibility criteria 
• Lack of knowledge/ educational understanding. 

• Geographical 
• Cognitive 
• Anxiety 
• Financial 
• Individual preference 
• Communication
• Cultural or religious views 
• Language 
• Family circumstances 
• Eligibility criteria 
• Lack of knowledge/ educational understanding. 

• Nursing and Miwifery Council (NMC)
• General Medical Council (GMC) 
• Health and Care Professional Council (HCPC) 
• National Occpational Standards (NOS)

• RIDDOR (2010)
• Human Rights Act (1998) 
• Equality Act (2010)
• COSHH 
• Health and Safety (First aid) Regulations (1981) 
• Data Protection Act (1998) 
• GDPR (2018)

• Medication policy 
• Health and Safety policy 
• Risk assessment policy 
• Data protection and confidentiality policy 
• Disclosure Barring Service (DBS) policy 
• Safeguarding policy 
• Lone workers policy 

• Appointing adovcates
• Ensuring a complaints policy is in place 
• Whistleblowing policies 
• Feedback from Charities 
• Raise awareness 
• Feedback from patient groups. 

• Questionaire 
• Focus group 
• Informal conversation
• Survey 
• Suggestion box
• Observation 
• One to one interview 
• Feedback from advocate/relative or other staff caring for the service user

• By benchmarking against the national standards, assessed against the organsiation criteria/ code of practice, applying quality standards. 
• Acting on Care Quality Comission (CQC) or external agency feedback to address weaknesses and improve service provision. 
• Monitoring, reviewing and evaluating service provision to implement improvements. 
• To provide staff with training or Continual Professional Developemt (CPD) to address gaps in skills or knowledge. 
• Engage with service user feedback to address any areas of concern/ gaps in service provision. 

• Risk assessment completed if a professional has to provide care in a domicially setting. 
• Risk assessment of procedures 
• Clear methods or reporting and line management structure. 
• Systems to keep in touch with employers. 
• Suitable equipment such as Hoist and lifts (if necessary)
• Appropriate training on manual handling, safeguarding, COSHH and RIDDOR.
• Staff encouraged to have trade union or professional association membership. 
• Provide Personal Protective Equipment (PPE) such as masks and gloves. 
• Ensuring that a lone workers policy is in place (if necessary). 

• Following complaints procedures
• Using whistleblowing oppotunities 
• Keeping to food hygine standards 
• Providing necessary clothing and protective equipment. 
• Following polcies and procedures
• Using risk assessments to identify risks and hazards 
• Organising regular equipment safety checks
• Controlling substances harmful to health 
• Safeguarding the service user from abuse or harm. 
• Appointing a designated first aider. 
• Undertaking raining or continual professional development, raising awareness about safety issues. 

• Mobility 
• Ability to care for themselves. 
• Maintenance of a safe environment 
• incontinence 
• Sensory loss/ hearing vision.
• Washing and dressing

• Respecting the service users beliefs
• Not to be discriminated against 
• To be communicated effective with 
• Information of ther service users to be kept confidential 
• Treat the service user with respect to maintain their dignity 
• Protecting the service user from abuse. 
• Provding individualised care for the service user. 
• Promoting the human rights, for example privacy or freedom of speech
• Provide an advocte 
• Provide assistive technologies/ adpatations or equipment (if necessary) 
• Providig choices, involving the service user about decisions relating to their care or treatment. 

Accountability - is the obligation to explain, justify and take responsibility for ones actions. For example: 

• Only completing activities which the professional is trained or competent to do. 
• Updating training or undergoing Continual Professional Development (CPD) or revalidation (if applicable to the profession). 
• Following/ adhering to the code of practice associated with the particular profession. 
• Following policies and procedures (give examples of specfic policies to specfic professions. 

• Only communicate and share information with staff on a need to know basis, following the codes of practice in place to ensure that your position is not compromised.
• Safe storage and retrival of medical and personal information. By following the Data Protection Act (1998). 
• Following appropriate procedure by password protecting confidential documents to only grant access to those whom require access. 

• Implement policies and procedures to ensure equality of care. 
• Adhere to codes of practices/ Professional guidelines to promote good working practice. 
• Follow the Equality Act 2010 to promote the rights of all service users. 
• Challegnign direct or indirect discrimination to enable the service user to feel valued and included. 
• Using communicative strategies to enable the service user to express their choices and beliefs in relation to decisions made about their care. 
• Empowering the service user by providing them with indiviudalised care or a person centred approach.

• Improved partnership working to share information and to ensure that there are no gaps within provision/service. 
• Team work approach, sharing experiences, knowledge and expertise maximzing skills to ensure holistic approach is adopted for the service users care. 
• Wider resources are made available enabling individualised care. 

• Assertive training
• Life skills training
• Time management skills 
• Transport support 
• Money management 
• Meal planning 
• Empowering ther service user to take the lead. 
• Creating a daily timetable 
• Assisting with providing a plan

• Promoting choices 
• Encouraging service user to access service whivh they may require 
• Supporting the use of equipment and adaptations 
• Empowering ther service user to make their own choices and decisions. 
• Communicating and advocating the wishes and needs of the service user. 
• Facilitating social interations with others
• Enabling the service user to make mistakes and take risks.