RO21 LO1
- Created by: dav09
- Created on: 19-11-20 19:30
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- RO21 HSC REVISION LO1
- verbal/non verbal
- verbal communication is what say to another person
- non- verbal is using body language, written or specialised
- use vocab that can be understood
- no jargon
- explain specialist terminology
- use age appropriate vocab
- don't be patronising
- use positive body language eg smiling relaxed posture
- avoid sarcasm/ talking down at people
- be polite and show respect through active listening
- adapting your communication to meet the needs of individuals or situation
- emphasise important words
- slow down to speak at a clearer pace
- listening to individuals
- use body language to show a positive reaction nodding your head
- ask the person don't assume you know what they prefer/want
- how using effective communication supports rights
- the individuals feels valued
- it develops trust
- it shows respect
- raises self esteem
- verbal/non verbal
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