Policies and Procedures - Safeguarding, Complaints, Legislations
- Created by: Grace.2006
- Created on: 20-10-22 15:40
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- Policies and Procedures
- Safeguarding Policy
- A document that demonstrates what should be done when safeguarding becomes a concern
- Legal framework
- Related policies and procedures
- Contact details for people to complain or report something
- What staff should do if there is an incident, allegation, or concerns raised
- Definitions of abuse, harm, and neglect
- Who is responsible for safeguarding matters
- Do's and don'ts as advice for employees
- Complaints Policy
- A document that sets out how an organisation will deal with any complaints from its users
- States clearly who to contact when making a complaint
- Telephone number or email address
- What they can complain about
- States what will happen during the complaint's procedure
- How staff will be protected if they whistleblow on a colleague
- Procedures for complaints and whistleblowing
- Legislations
- Are laws that everyone has to follow
- Policies and procedures are built upon the legislations and laws
- These include:
- The Health and Social Care Act 2021
- The Care Act 2014
- Equality Act 2010
- Human Rights Act 1998
- Mental Capacity Act 2005
- Safeguarding Policy
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