Online Goods and Services: Online Shopping
- Created by: antoniaewhitley
- Created on: 04-05-14 14:13
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- Online Shopping
- Online Shops
- Website displays goods for sale
- Customer places products in virtual "shopping basket"
- Customer selects "check out"
- Payment is made and confirmed
- Goods and services are dispatched and delivered to customer
- Features of Online Shops
- Facility to sort and search for goods
- Images provided of the product
- 24/7 availability
- Comparison of prices to similar products
- Recommendations for future purchases
- Some sites offer "comparison sites"
- Customer reviews of products
- Bookable delivery service like food
- Online Booking Systems
- Displays events available
- Customer selects the seat/ flight/ holiday and places it in virtual "shopping basket"
- Enter personal details
- Payment made and confirmed
- Confirmation email ticket sent and customers print out the ticket
- Advantages for customer
- Greater choice- not limited to one geographical area
- Any time
- Find best price using comparison sites
- Don't have to leave the house
- Right to return goods within 7 days of delivery unless customized
- Can read reviews of a product
- Disadvantages for customer
- Need internet access and computers skills
- Cannot pay using cash
- Cannot see/ touch/ try on
- Usually have to pay for delivery
- Need to submit personal info through a website
- Risk of not receiving goods/ having personal details stolen on fraudulent websites
- Impact on businesses
- Can be located anywhere- don't have to pay expensive high street rental prices
- Need less staff- saves money
- Don' have to physically display stock so can carry a greater range of products
- Attract customers from all over the world
- Impact on Lifestyles
- Easier access for people with physical disabilities or young children
- More choice for people in remote areas
- Reduced carbon footprint
- Available for people who work when shops are open
- Features of OB Systems
- Sort and search for seats and availability
- Customer reviews
- Compare prices from different sources
- Immediate confirmation of your booking
- Last minuet offers
- Online Shops
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