-Best practice
- Created by: bethanydalton
- Created on: 03-02-17 10:23
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- Applying best practice in health, care and child care environments
- Being non-judgemental
- Respecting views, choices and decisions of individuals who require care and support anti-discriminatory practice
- Valuing diversity
- Using effective communication
- Using vocabulary that can be understood
- Not being patronising
- Patient and calm
- Adapting communication to suit needs
- Listening to service users needs
- Use active listening
- Slowing the pace
- Quiet environment
- Aids like sign language
- Provide an advocate
- Facial expressions and body language
- Following agreed ways of working
- Provision of training and professional development opportunities for staff
- Mentoring, monitoring and performance management of staff
- Staff meetings to discuss issues/ practice
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