Job Roles
- Created by: 09Butcher
- Created on: 11-04-14 17:03
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- Job Roles
- Management
- Manager
- In charge of day-to-day running
- Responsible for making a profit and organising every area
- Assistant manager
- May have work delegated to them by the manager
- In charge when the manager is away
- Manager
- Front of house
- Head receptionist
- Responsible for taking bookings and ensuring staff are given the correct information
- First contact the customer has and they deal with any complaints
- Inform other departments about room bookings
- Assistant receptionist
- Assists head receptionist
- Help customers check in, answers the phone and deals with bills
- Porter
- Delivers cases to rooms
- Helps to set up conference rooms
- Night porter
- Covers the reception at night
- Administrative staff
- Deal with day-to-day running of the hotel, internet bookings, maintenance, laundry services and any incidents
- Concierge
- Move customers cars, help with booking rips and theater tickets, call taxis and look after luggage
- Head receptionist
- Accomodation
- Head housekeeper
- Responsible for ensuring all rooms are ready for customers and compiles rotas for staff
- Ensures staff are aware of what rooms need to be cleaned and checks laundry
- Housekeeper
- Responsible for allocating jobs to chambermaids, checking luandry and toiletries, checking rooms are cleaned properly
- Room attendant
- Cleans the rooms, changes the beds, and checks toiletries, towels, etc. are filled
- Maintenance officer
- Completes any repairs that can be ddone in-house
- Gets specialist maintenance staff in, eg: gas engineer, when required
- Head housekeeper
- Management
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