systems and information

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  • Information and Systems
    • different organisations have different information needs
      • different activities within an organisation have different information needs
    • workflow management systems
      • software to help organise and analyse the business process
      • identifies possible problems with the system
    • different levels of task have different information needs
    • different personnel have different information needs
    • tactical
      • semi structured decisions with medium term effect e.g. Mrs Maloney
    • operational
      • day-to-day operations e.g. Steve&John
    • strategic
      • long term decisions affecting the future of the organisation. E.g. Mr Cornally
    • Back office systems
      • run the internal operations of an organisation
      • not visible or accessible  to the public
    • management information system
      • manages internal and external information to aid decision making


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