Operations Chapter 1

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What are the four V's?
Volume of output, Variety of output, Variation in demand and Visibility.
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What is the definition of Operations Management?
Activity of managing the resources which are devoted to the production and delivery of products/services.
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What process do all operations use?
Input-transformation-output process.
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What are the 3 core functions?
Marketing function, product/service development function and the operations function.
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What are the 4 sets of inputs into operations?
Materials, customers, information and transforming resources.
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What are the 2 types of transforming resources?
Facilities and staff.
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What are the 4 D's that operations managers do?
Direct, design, deliver and develop.
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What are 5 characteristics of a good operations manager?
1) Understands customer needs, 2) Capable of analysis, 3) Communicates and motivates, 4) Committed to innovation, 5) Calm under pressure.
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Card 2

Front

What is the definition of Operations Management?

Back

Activity of managing the resources which are devoted to the production and delivery of products/services.

Card 3

Front

What process do all operations use?

Back

Preview of the front of card 3

Card 4

Front

What are the 3 core functions?

Back

Preview of the front of card 4

Card 5

Front

What are the 4 sets of inputs into operations?

Back

Preview of the front of card 5
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