An operation is a transformation which changes inputs into oputs which add value for customers
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What is operations Management
Operations Management is the planing and organising of the production of goods and the delivery of services.
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What are the internal performance objectives?
Cost, Quality, Dependability, Flexibility and Speed.
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Where does operations fit in the company structure (servuction system)
Operations is a servuction system. This is a model of an operation which identifies the relationship between equiment and employees, and back of house and front of house.
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What does an operations manager do?
They organise, plan control and improve the use of processes, inventory wor force and equipment in order to determine the ranking of speed, quality, dependability, flexibility and cost.
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Other cards in this set
Card 2
Front
What is operations Management
Back
Operations Management is the planing and organising of the production of goods and the delivery of services.
Card 3
Front
What are the internal performance objectives?
Back
Card 4
Front
Where does operations fit in the company structure (servuction system)
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