Operation management- seasion 4 0.0 / 5 ? Business ManagementOperation managmenet UniversityAll boards Created by: jf00632Created on: 14-01-19 16:52 Why is your location important? Investing in property, its hard to re-locate, the wrong location can place significant burdens on your business. 1 of 11 What factors influence location choice? Physical- communication, transport, land Socioeconomic- labour supply, access to customers, how close you are to competitors, 2 of 11 What are the 4 different layout types Fixed Position, Functional/Process,Cell, Product 3 of 11 Fixed Position- definition and examples The object/ business stays in one place and the customers come to it. e.g. motorway, restaurant 4 of 11 Process or functional layout- definition and example Similar products are grouped together- e.g. reasturant kitchen or an x ray department in a hospital 5 of 11 Cell layout- definition and example Self contained areas, they have everything in one area to complete the transaction. e.g sports shop, maternity unit, lunch area in a supermarket 6 of 11 Product layout- definition and example All operations follow the same sequence of processes. e.g. paper printing or TV assembly 7 of 11 Mixed layout - definition Some operations can have a combination of different layouts 8 of 11 Mixed layout- example Reasturant- Fixed-position layout – main seating restaurant Process layout – kitchen Cell layout – buffet restaurant Product layout – self-service cafeteria 9 of 11 links with process types in both MPO and CPO see poster 10 of 11 Service scape ambient conditions such as temperature and lighting (and even aromas!) spatial layout and functionality, Signs and symbols, 11 of 11
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