Operations Chapter 1 0.0 / 5 ? Business ManagementOperations and Supply Chain ManagementUniversityNone Created by: Bethany KeyesCreated on: 04-01-16 15:07 What are the four V's? Volume of output, Variety of output, Variation in demand and Visibility. 1 of 8 What is the definition of Operations Management? Activity of managing the resources which are devoted to the production and delivery of products/services. 2 of 8 What process do all operations use? Input-transformation-output process. 3 of 8 What are the 3 core functions? Marketing function, product/service development function and the operations function. 4 of 8 What are the 4 sets of inputs into operations? Materials, customers, information and transforming resources. 5 of 8 What are the 2 types of transforming resources? Facilities and staff. 6 of 8 What are the 4 D's that operations managers do? Direct, design, deliver and develop. 7 of 8 What are 5 characteristics of a good operations manager? 1) Understands customer needs, 2) Capable of analysis, 3) Communicates and motivates, 4) Committed to innovation, 5) Calm under pressure. 8 of 8
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