Discourse communities. Common goals, use specialist lexis, have same skills/knowledge.
1 of 8
Drew & Heritage
Institutional talk differs from normal talk. Goal orientation, turn taking rules, structure, professional lexis.
2 of 8
Cameron
Call centre conversation. Highly formulaic not spontaneous. Good customer service. Many call centres give exact scripts.
3 of 8
Goffman
Face theory (face= a person's self esteem and emotional needs). Positive face= the need to feel wanted. Negative face= the need for freedom.
4 of 8
Herbert & Straight
People of higher rank are more likely to give compliments.
5 of 8
Hornyak
The shift from work talk to personal talk is initiated by the highest rank in the room.
6 of 8
Holmes
Women managers are more likely to negotiate consensus and make sure everyone is in agreement. Women use just as much humour as men in workplaces but are more likely to encourage supportive/collaborative humour.
7 of 8
Koester
Importance of phatic talk in the workplace. Social interactions form the discourse community. Engaging in personal chat results in more effective working.
8 of 8
Other cards in this set
Card 2
Front
Institutional talk differs from normal talk. Goal orientation, turn taking rules, structure, professional lexis.
Back
Drew & Heritage
Card 3
Front
Call centre conversation. Highly formulaic not spontaneous. Good customer service. Many call centres give exact scripts.
Back
Card 4
Front
Face theory (face= a person's self esteem and emotional needs). Positive face= the need to feel wanted. Negative face= the need for freedom.
Back
Card 5
Front
People of higher rank are more likely to give compliments.
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