ITIL Quick Reference

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  • Created by: tmhesket
  • Created on: 11-07-13 18:27
Service Strategy
Defines the Perspective, Position, Plans & Patterns to meet business outcomes (The WHY).
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Strategy Management
Defining, maintaining an organisation's P,P,P & P with regards to its services and management of those services
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Financial Management for IT
Responsible for managing the IT's Budgeting, Accounting and Charging requirements
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Demand Management
Understanding, anticipating and influencing customer demand for service and analysing Patterns of Business Activity.
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Service Portfolio Management
Managing the portfolio, the right mix of services to meet business outcomes at an appropriate Level of Investment.
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Business Relationship Management
Maintaining a Positive Interface with Customers, identifying needs and the provider is able to meet these needs.
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Other cards in this set

Card 2

Front

Defining, maintaining an organisation's P,P,P & P with regards to its services and management of those services

Back

Strategy Management

Card 3

Front

Responsible for managing the IT's Budgeting, Accounting and Charging requirements

Back

Preview of the back of card 3

Card 4

Front

Understanding, anticipating and influencing customer demand for service and analysing Patterns of Business Activity.

Back

Preview of the back of card 4

Card 5

Front

Managing the portfolio, the right mix of services to meet business outcomes at an appropriate Level of Investment.

Back

Preview of the back of card 5
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