ITIL Quick Reference 1.5 / 5 based on 2 ratings ? ICTService StrategyOverall TopicsOtherOther Created by: tmhesketCreated on: 11-07-13 18:27 Service Strategy Defines the Perspective, Position, Plans & Patterns to meet business outcomes (The WHY). 1 of 6 Strategy Management Defining, maintaining an organisation's P,P,P & P with regards to its services and management of those services 2 of 6 Financial Management for IT Responsible for managing the IT's Budgeting, Accounting and Charging requirements 3 of 6 Demand Management Understanding, anticipating and influencing customer demand for service and analysing Patterns of Business Activity. 4 of 6 Service Portfolio Management Managing the portfolio, the right mix of services to meet business outcomes at an appropriate Level of Investment. 5 of 6 Business Relationship Management Maintaining a Positive Interface with Customers, identifying needs and the provider is able to meet these needs. 6 of 6
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