Business: Motivation and Training

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What are the Benefits of having a motivated workforce?
you have hardworking efficient workers, staff take pride in their work,staff remain loyal, quality of output is high, staff have new ideas on how to improve, staff work hard and aim for promotion
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What are the consequences of having a de-motivated workforce?
staff arrive late for work, poor quality of output, team morale is low, high absenteeism, staff leave and need replacing, lateness and slow work rate
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Name 8 methods of Monetary Motivation
Time rate, salary, piece rate, commission, bonus, overtime pay, profit sharing and fringe benefits
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What is time rate?
A method of monetary motivation where the worker gets paid per hour
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What is a Salary?
a set pay per year divided by 12 months. The worker will not usually be paid for any extra hours.
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What is Piece rate?
A method of monetary motivation where the worker is paid per item that the worker produces. This encourages the employee to work faster so that they earn more money.
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What is commission?
A monetary method of motivation. This is paid to workers who sell goods or services. The amount to be paid is usually calculated as a percentage of the value of goods or service the worker sells
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What is a bonus?
A monetary method of motivation where an extra lump sum may be paid to an individual or group of workers when they reach their targets.
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What is Overtime pay?
The time rate may be increased to encourage workers to work longer. Overtime pay may be paid at time and a quarter, time and a half or double time.
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What is profit sharing?
a share of the company profit is given as a sort of bonus
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What is a fringe benefit?
non-money rewards e.g company car, discounts, health insurance etc
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What is productivity?
The amount of work each worker does
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What is job satisfaction?
how happy workers are with their jobs
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What is labour turnover?
The amount of employees that leave the business
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What is absenteeism?
the amount of employees who ring in sick /dont turn up for work
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What is On the Job Training?
where a worker is trained at the place of work, assisted by an experienced worker
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What are the ADVANTAGES of on the job training?
cheaper, worker is still producing whilst training, trained in the ways of the firm
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What are the DISADVANTAGES of on the job training?
trainer cannot produce as much, work may be poor quality when producing, difficult with large groups of workers
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What is Off the Job training?
where the worker is trained away from the workplace e.g college or training centre
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What are the ADVANTAGES of Off the job training?
experts can provide training, no distraction during training, more fun, can do in large groups
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What are the DISADVANTAGES of Off the job training?
can be expensive, dont get one to one support, not in the same enviroment
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Name 8 non-monetary methods of motivation
job rotation, award scheme, Autocratic leadership, Democratic leadership, Team working, enviroment, empowerment, job enlargement
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What is Job rotation?
where workers perform different tasks throughout the day
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What is an Award Scheme?
where awards are given out. This is good for the self-esteem of the worker because their efforts are officially recognised
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How is teamwork used for motivation?
People like working with others to achieve things and they work well so that they do not let their colleagues down
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How is the enviroment used to motivate people?
When workers are safe and their work area is clean and pleasant they feel comfortable and so may work hard
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How is autocratic leadership used as motivation?
This may give clear orders so that the worker are certain about what they have to do
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How is democratic leadership used for motivation?
This involves the workers in the decision making so they feel valued and feel that they have some control over their work.
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What is job enlargement?
This provides workers with different tasks to do
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What is empowerment?
where you delegate responsibility to a worker and give them the power to make decisions on how to do a job.
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What is Autocratic Leadership?
Where the leader makes all of the decisions and expects those beneath to follow orders. Little or no discussions with workers. Workers are expected to obey. Effective when decisions need to be made quickley. Effective when dealing with low skilled
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What is democratic leadership?
Leaders consult employees on decisions but they are still in charge and make the final decisions. Effective when leading a team of professional workers who are willing to contribute ideas. May not work as hard, may not get their own way, takes longer
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What is Laissez faire Leadership ?
Means "leave to do" leader will set the main objectives. Workers are given the responsibility for deciding how to achieve the objectives. Effective when leading highly professional workers Will not work if no got professional workforce
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What is Lifelong Learning?
the idea that learners will need to keep on learning different skills throughout their working life.
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What is an appraisal?
when a line manager assesses the work of somebody they are responsible for. They may discuss targets for the worker to achieve and training that is needed
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Give 4 advantages of an Appraisal
set targets for the following year, organise any training and development that may be need to reach new targets, help motivate employees, review the performance of an employee in theri job role
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Give 4 disadvantages of an appraisal
the employees may not tell you the truth, takes time to do and whilst they have it they are not working, demotivating if targets are not achieved, if employee is not engaged then it doesnt work
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What is induction Training?
special training to introduce a new worker to the business place of work and their fellow worker. It is NOT concerned with teaching the worker how to do their job.
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What is profitiability?
How much money a business is able to make
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Other cards in this set

Card 2

Front

What are the consequences of having a de-motivated workforce?

Back

staff arrive late for work, poor quality of output, team morale is low, high absenteeism, staff leave and need replacing, lateness and slow work rate

Card 3

Front

Name 8 methods of Monetary Motivation

Back

Preview of the front of card 3

Card 4

Front

What is time rate?

Back

Preview of the front of card 4

Card 5

Front

What is a Salary?

Back

Preview of the front of card 5
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