Resect other cultures and beliefs.
Ensure to facilitate to individuals so they feel accepted.
Recognising and respecting everyone is different.
Offering choice (food, toys etc)
1 of 21
Effective communication
Give info so people can make informed choices.
Using vocab that can be understood - no jargon.
Active listening - demonstrating interest.
Adapting communication to meet individual needs.
Specialist communication - sign language.
2 of 21
Provision of training and professional development opportunities for staff
Process of improving and increasing the skills and capabilities of staff.
Teaches new skills.
Provides info about new legislation and procedures.
Raises awareness of issues.
3 of 21
Mentoring, monitoring and performance management of staff
Checks progress and quality of care - inspections, analysis through surveys.
Feedback on performance.
Targets set.
4 of 21
Anti-discriminatory practice
Freedom from discrimination.
Right to be different.
Aware of stereotypes or assumptions.
Use of language - PC.
All treated fairly.
No favourites.
5 of 21
Following agreed ways of working
Working in guidance of the law.
Keep themselves and others safe.
Meet individual needs.
Polices and procedures.
6 of 21
Respecting views, choices and decisions of individuals
Care meets individual needs.
Providing person centred care.
Individuals feeling valued and supported.
Raises self esteem.
7 of 21
Being non judgemental
Respecting a persons feelings/ experiences, even when different to your own.
Not judging or criticising.
Using effective communication - active listening.
Using empathy to see things from their point of view.
Being open minded and accepting.
Being res
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LO4
Methods of Best Practice
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Monitoring
Checking the progress/process through observation
or asking questions/monitoring surveys or complaints over a period of time
10 of 21
Mentoring
When a more junior member of staff is partnered
up with a more senior/experienced member of staff to share their
knowledge or skills.
Offers support and guidance.
11 of 21
Staff meetings
Share good practice or concerns.
Review policies.
Solve problems.
12 of 21
How to challenge discrimination
- Challenge at the time.
- Challenge afterwards through procedures.
- Challenge through proactive campaigning.
- Whistleblowing.
13 of 21
Challenge at the time
Speak to the individual - explain how they are discriminating.
Ask them to reflect on their actions.
Encourage them to talk to the person they affected.
Report the incident to a manager.
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Challenge afterwards through procedures
Show the individual to the relevant policy.
Discuss with senior management level - disciplinary action.
Provide info on the complaint procedures.
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Proactive campaigning
Provide regular staff training - raising awareness.
Run sessions or workshops about the values of care.
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Whistleblowing
In serious cases, take complain to an external agency like the CQC.
Highest authority.
They will carry out an inspection and take appropriate action.
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Response to discrimination
Active listening.
Calm.
Showing empathy.
Look for solutions.
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Impact of legislation/ NI
- Person centred approach.
- System of redress.
- Meet individual needs.
- Empowerment.
-Accessible services.
- Raises standards of care.
- Guidelines for practitioners.
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Discriminatory practise
- Inadequate care.
- Abuse and neglect.
- Breach of health and safety.
-Being patronising.
20 of 21
Being patronising
Talking down to someone or treating them like a child.
To avoid this: be polite, effective communication, think about tone and body language.
21 of 21
Other cards in this set
Card 2
Front
Give info so people can make informed choices.
Using vocab that can be understood - no jargon.
Active listening - demonstrating interest.
Adapting communication to meet individual needs.
Specialist communication - sign language.
Back
Effective communication
Card 3
Front
Process of improving and increasing the skills and capabilities of staff.
Teaches new skills.
Provides info about new legislation and procedures.
Raises awareness of issues.
Back
Card 4
Front
Checks progress and quality of care - inspections, analysis through surveys.
Feedback on performance.
Targets set.
Back
Card 5
Front
Freedom from discrimination.
Right to be different.
Aware of stereotypes or assumptions.
Use of language - PC.
All treated fairly.
No favourites.
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