Quality management principles
ISO 9001:2000 has been written around eight quality management principles
1. Customer focus
Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements, and strive to exceed customer expectations.
Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives.
3. Involvement of people
People at all levels…