ISO9000:2000

ISO9000:2000 - Specifies the requirements for QMS and defines how an organisation manages quality. 

Origins - US Navy Polaris Submarine program 

Aim -  To ensure that products and services are safe, reliable and of good quality’

Requirements  

1. Quality management system

• General requirements
• Documentation requirements
• Quality manual Control of documents

2. Management responsibilty 

• Management commitment
• Customer focus
• Planning
• Quality objectives
• Quality management system planning Responsibility, authority and communication
• Responsibility and authority 

3. Resource management

• Provision of resources
• Competence, awareness and training Infrastructure
• Work environment

4. Product realization

• Determination of requirements related to the product
• Review of requirements related to the product
• Customer communication
• Design and development

5. Measurement, analysis and improvement

• General Monitoring and measurement
• Customer…