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  • Created by: Abigail
  • Created on: 14-11-14 19:39
  • quality for the consumer  means a product's fit for purpose evaluated through its performance, price and aesthetic appeal
  • quality for the manufacturer means meeting specifications including British Standards
  • TOTAL QUALITY MANAGEMENT (TQM) is an aim of which every company that wants to gain good levels of quality performance
  • TQM is gained through using quality management system, companies may…


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