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  • Increased productivity
  • Higher quality - higher customer satisfaction
  • Lower labour turnover
  • Lower recruitment and selection costs
  • Better communication and teamwork with each other.
  • Better customer service


  • Motivational rewards may become expected, so when employees achieve them it does not motivate them, and if they don't acheieve them it can be de-motivating
  • May be de-motivating for other employees if they are not motivated as much as other employees.
  • Financial motivation such as piece rate quality may suffer as they are trying to rush.
  • Non-financial motivation such as job rotation lacks specialisation and is time-consuming to change between roles.


What is motivation?<br />Motivation is to do with having the desire/will to complete a task to the best of your ability. It can be influenced by rewards (the carrot) or threat and punishment or discipline (the stick). However, true motivation comes from within.


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