Understanding customer needs

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  • Created by: brunette
  • Created on: 05-11-13 13:24
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  • Understanding customer needs
    • Collect primary and secondary research
      • Quantitative research
        • In-depth research
      • Qualitative
        • Accurate research
    • Direct customer contact
      • Voicemail marketing
      • E-mail marketing
      • Display advertisments
      • Telemarketing
      • Mobile applications/text offers
      • Broadcast faxing
      • Coupons
      • Direct Mail

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