topic 3.3
- Created by: Hazzerr
- Created on: 17-03-21 07:43
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- Topic 3.3
- Managing consistent quality
- Total quality management
- Managing and checking quality at every stage of production, everyone is involved.
- Focuses on eliminating mistakes
- Pros
- More customer satisfaction
- Less defects
- Less waste(lean production)
- Empowers employees
- Higher quality
- Cons
- Very expensive, not just with money
- Can affect employee-manager relationships and trust.
- May discourage creativity
- Difficult to implement
- Necessities:
- Reliable suppliers
- Good training
- New/up to date equipment
- Product inspection
- Staff involvement(kaizen)
- Product inspection
- New/up to date equipment
- Good training
- Reliable suppliers
- Total quality management
- The maintenance of quality
- Pros
- Customer satisfaction
- No legal problems
- Can charge more
- Better reputation
- Cons
- High cost, mental cost as well, tiring
- More things to do, high inspectors or mystery visitors.
- More costs
- Cost of selecting good suppliers
- Problems
- Consistency is very hard
- Control can be limited
- Untitled
- Pros
- What is quality
- Quality=meeting the minimum standards expected by the customer.
- High quality, therefore is going above and beyond the customer's expectation.
- How to measure quality
- Mystery visitors
- Customer feedback
- Staff feedback (kaizen etc.)
- What do quality problems mean for a business?
- Loss of a customer base
- Less revenue/sales
- Lack of trust
- Less revenue/sales
- Reputation issues
- Waste costs
- Refund costs
- Legal costs
- Loss of a customer base
- Managing consistent quality
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