Prelim

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  • Created by: 09troths
  • Created on: 16-03-16 10:46
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  • Preliminary Material & Topics
    • E-commerce
      • Online purchasing
    • Safety
      • Passwords
      • Anti-virus softwares
      • Keep it up to date
      • Make sure staff are properly, well trained
      • Unaouthorised access
        • Access control systems
        • Audit logs
    • CEO
      • a chief executive officer, the highest-ranking person in a company or other institution, ultimately responsible for taking managerial decisions.
      • Chief executive officer
    • CIO
      • is a job title commonly given to the most senior executive in an enterprise responsible for the information technology and computer systems that support enterprise goals.
      • Chief information officer
      • Very experienced
      • Operates at strategic level
    • Supply Chain
      • the sequence of processes involved in the production and distribution of a commodity
    • BBP
      • Back office systems
        • The back office is generally considered to be the technology, services and human resources required to manage a company itself.
      • Computer centre
        • Outcourcing?
          • the practice of handing over control of public services to for-profit corporations
        • Cloud computing?
          • the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
      • PC and laptop
      • Off the self package systems
        • Bespoke - unique
    • BESPOKE V OFF THE SHELF?
      • Cost of bespoke is much higher than off the shelf.
      • Bespoke is tailored to exact requirements
      • if bespoke is not compatible it can cause problems with your system
      • Off the shelf is easy to install
        • Although can be very complext to use
      • Off the shelf has a low cost to install
      • off the shelf makes it easy to share files with others
      • May be operations you need to do but the off the shelf system is unable to do them
      • Bespoke can be customised to any interface
      • Off the shelf may take a long time to understand and use properly
      • Bespoke software increases productivty
      • With bespoke if you don't have the source code you are dangerously exposed
    • Software as a service(SAAS)favoured over PAAS.
    • Platform of a service(PAAS)
    • Teleworking
      • working fromm home
      • saves money
      • reduces pollution
      • feel more relaxed workinhgfrom home
    • Just in time policy
      • Ordered when needed.
    • Technology life cycle
      • 4 Stages
        • Intro stage
          • Get early adopters on board and get as much feedback as possible. Hone out all the bugs and get ready to ship it.
        • Growth stage
          • Start engaging journalists on social media and send them news tip about your amazing technology.
        • Maturity stage
          • Maintain public interest in your technology. Start working on incremental improvements. such as software update.
        • The inevitable decline stage
          • Phase out the current technology and move resources to a new project that yields more profits. Decrease in sales in this stage.
    • Information & Systems
      • Strategic level
        • The highest level
        • Consists of senior management
        • In charge of long term planning and major decision making.
      • Tactical level
        • Middle management
        • In charge of one area
          • What training courses on offer to staff
          • Timetable issues
          • What materials
          • Responsible for certain sections
      • Operational level
        • Lowest level
        • Consists of work force who may...
          • Make the products
          • Takes sales
          • May be well qualfied
            • Surgeons
            • Airline pilots
            • Teachers
      • Threats to systems
        • Physical failure
        • Hardware failure
        • Software failure
        • Telecommunications failure
        • Computer crime and abuse
        • Invalid data
        • System design failure
      • Types of training
        • Skills based training
        • Task based training
        • skills updating and refreshing
    • Social networking
      • twitter
      • facebook
      • blogs
  • Customer Relationship Management (CRM)
    • (CRM)
    • a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions.
    • Loyalty cards

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