Complaints Against Solicitors
- Created by: Hayley Petts
- Created on: 16-01-13 12:41
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- Complaints Against Solicitors
- In-house Procedure
- all firms/ organisations must have procedure for dealing with complaints
- clients who contact the firm must be given information about procedure
- if complaint not resolved through firm- right to complain to Legal Ombudsman
- Office for Legal Complaints
- created by Legal Service Act 2007
- Chairman = non-lawyer
- majority of members must be non-lawyers
- Legal Ombudsman to deal with complaints
- Legal Ombudsman
- decides whether service has been unsatisfactory
- they can then ask the lawyer to:
- apologise to client
- give back any documents that client may need
- refund or reduce legal fees
- pay compensation up to £30,000
- put things right if more work can correct what went wrong
- they can then ask the lawyer to:
- decides whether service has been unsatisfactory
- Solicitors Regulation Authority
- investigates complaints about professional misconduct of solicitors
- can be put before Solicitor's Disciplinary Tribunal
- if tribunal upholds complaint they can be reprimanded, fined, or even suspended
- In-house Procedure
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