Every firm should have an internal procedure for dealing with complaints, and clients should be informed of this when they first instruct the firm
1 of 10
How long does it take if the internal procedure does not work?
8 weeks then it can be given to the Legal Ombudsman
2 of 10
What are the three categories that complaints fall into?
Misconduct, negligence and inadequate professional service
3 of 10
What are the most common complaints against solicitors?
Delay, failure to reply, lack of information about costs, refusal to advise, fraud, conflicts of interest, bad advice or negligence
4 of 10
What can happen within a complaint about misconduct?
Compensation cannot be awarded but the law society can reprimand solicitors or put certain conditions on their practicing certificates
5 of 10
What cases can the Law Society intervene in?
Dishonesty, fraud and serious misconduct
6 of 10
What are the two basic procedures?
Interventions in firms, and referrals to the Solicitors Disciplinary Tribunal
7 of 10
When do interventions in firms take place?
When there are allegations of fraud or dishonesty
8 of 10
When do the SDT intervene?
They deal with individual solicitors and is independent of the law society, deals with cases where a solicitor has been dishonest/received a conviction/mishandled money
9 of 10
What do the SDT have the power to do?
Strike someone off the roll of solicitors, suspend them or fine them
10 of 10
Other cards in this set
Card 2
Front
How long does it take if the internal procedure does not work?
Back
8 weeks then it can be given to the Legal Ombudsman
Card 3
Front
What are the three categories that complaints fall into?
Back
Card 4
Front
What are the most common complaints against solicitors?
Back
Card 5
Front
What can happen within a complaint about misconduct?
Comments
No comments have yet been made