Complaints procedure for Solicitors

  • Created by: 10dhall
  • Created on: 08-05-17 12:53
What should firms already have in place?
Every firm should have an internal procedure for dealing with complaints, and clients should be informed of this when they first instruct the firm
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How long does it take if the internal procedure does not work?
8 weeks then it can be given to the Legal Ombudsman
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What are the three categories that complaints fall into?
Misconduct, negligence and inadequate professional service
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What are the most common complaints against solicitors?
Delay, failure to reply, lack of information about costs, refusal to advise, fraud, conflicts of interest, bad advice or negligence
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What can happen within a complaint about misconduct?
Compensation cannot be awarded but the law society can reprimand solicitors or put certain conditions on their practicing certificates
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What cases can the Law Society intervene in?
Dishonesty, fraud and serious misconduct
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What are the two basic procedures?
Interventions in firms, and referrals to the Solicitors Disciplinary Tribunal
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When do interventions in firms take place?
When there are allegations of fraud or dishonesty
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When do the SDT intervene?
They deal with individual solicitors and is independent of the law society, deals with cases where a solicitor has been dishonest/received a conviction/mishandled money
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What do the SDT have the power to do?
Strike someone off the roll of solicitors, suspend them or fine them
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Other cards in this set

Card 2

Front

How long does it take if the internal procedure does not work?

Back

8 weeks then it can be given to the Legal Ombudsman

Card 3

Front

What are the three categories that complaints fall into?

Back

Preview of the front of card 3

Card 4

Front

What are the most common complaints against solicitors?

Back

Preview of the front of card 4

Card 5

Front

What can happen within a complaint about misconduct?

Back

Preview of the front of card 5
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