complaints policy

  • Created by: 2013-4666
  • Created on: 11-03-19 14:36
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  • Complaints policies
    • all care settings have formal complaints procedure
    • settings have a responsibility to ensure that their service users & if appropriate their families understand how to access & use complaints
    • procedures & the outcomes of any complaints will be checked whenever the setting is inspected
    • have a right to have their complain dealt with efficiently & in a timely way
    • have their complaints formally investigated
    • be told the outcome of their complaint


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