complaints policy
- Created by: 2013-4666
- Created on: 11-03-19 14:36
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- Complaints policies
- all care settings have formal complaints procedure
- settings have a responsibility to ensure that their service users & if appropriate their families understand how to access & use complaints
- procedures & the outcomes of any complaints will be checked whenever the setting is inspected
- have a right to have their complain dealt with efficiently & in a timely way
- have their complaints formally investigated
- be told the outcome of their complaint
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