handsocial service users 5min revision DONE
- Created by: Peeper
- Created on: 23-12-17 19:33
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- Service users
- Government
- Service users are people who use health resources given by the government
- The government gives service users rights that care workers need to meet
- Ensures users are treated with dignity and respect
- Raises awareness
- Organisations need to make policies and procedures to fit law
- LIFE CHOICE & EDCsR&R followed
- How care workers can support service users rights
- Simple language and vocab
- Not being patronising
- Listening to individual needs
- Adapting language to meet neeeds
- Using gestures
- A cheerful tone
- Changing the way they speak
- How to help users
- Giving empower
- Providing advocacy
- Challenging discriminatory behaviour
- Prov. up to date info
- Effective speech
- Info about complaint proceedures
- If needs are not met
- Withdrawral
- Angry
- Lack of confidence
- Malnourished
- Lack of stimulation
- Government
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