Communication Skills 4.1

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  • Communication Skills
    • Interpersonal Skills
      • Body Language
      • Eye Contact
    • Questioning Techniques
      • Closed Questions
        • If you can answer a question with only a "yes" or "no" response,
      • Open Questions
        • Open-ended questions are ones that require more than one word answers
      • Probing Questions
      • Response Times
    • Verbal
      • Meetings
      • Telephone
      • Group Discussions
    • Non Verbal
      • Body Language
    • Written
      • Reports
      • Letters
      • Emails
      • Social Networking
    • Potential Barriers
      • Language
      • Distraction
      • Noise
      • Lack of Concentration
    • Appropriate use of Language
      • Formal
      • Informal
      • Technical
      • Non-technical

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