Communication Skills 4.1
- Created by: amygallagher469
- Created on: 17-04-18 11:35
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- Communication Skills
- Interpersonal Skills
- Body Language
- Eye Contact
- Questioning Techniques
- Closed Questions
- If you can answer a question with only a "yes" or "no" response,
- Open Questions
- Open-ended questions are ones that require more than one word answers
- Probing Questions
- Response Times
- Closed Questions
- Verbal
- Meetings
- Telephone
- Group Discussions
- Non Verbal
- Body Language
- Written
- Reports
- Letters
- Emails
- Social Networking
- Potential Barriers
- Language
- Distraction
- Noise
- Lack of Concentration
- Appropriate use of Language
- Formal
- Informal
- Technical
- Non-technical
- Interpersonal Skills
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