Unit 1.5 Operations 0.0 / 5 ? Business StudiesOperations managementGCSEAQA Created by: DJIrvingCreated on: 27-04-16 10:01 32514 Across 1. In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. (7) 4. All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship. (8, 7) Down 2. A production process where goods where goods move along a conveyor belt type system getting assembled gradually. E.G Bread (4, 10) 3. A method of production where workers focus on, and produce, just one item at a time. Examples Wedding Cakes. (3, 10) 5. A method of production where a small number of items are made at a time e.g. Bakeries (5, 10)
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