Unit 1 Operations Management

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1. How have advances in ICT allowed customer services to develop?
•Customers can order on the internet (ecommerce) which is more convenient for some. •Customers can contact a business using their website. •Easy to contact a business regardless of location (international).
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2. What makes a customer believe that a product is good quality?
Consumers will think that a product is good quality if it meets their expectations.
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3. What is good customer service?
Good customer service happens when the customer's needs are met.
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4. Mrs Pickford is going to a restaurant in Manchester. State two ways in which laws will help to protect her as a consumer?
•The consumer protection law states that a business must not sell food that is unsafe and could make someone ill. • A business has to look after customers data stored on their computers. Their data should not be given to other customers.
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5. Mr Pickford treated himself to a new ipad. State two ways in which laws help to protect him as a consumer.
•Consumer protection law states products should work as expected and be undamaged. This means the ipad should work. •A business cannot sell dangerous equipment. This means the ipad should not give shocks.
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6. Explain how spending money on technology might increase efficiency.
•You can produce things faster making more in a shorter period of time. •The cost per unit reduces.
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Card 2

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2. What makes a customer believe that a product is good quality?

Back

Consumers will think that a product is good quality if it meets their expectations.

Card 3

Front

3. What is good customer service?

Back

Preview of the front of card 3

Card 4

Front

4. Mrs Pickford is going to a restaurant in Manchester. State two ways in which laws will help to protect her as a consumer?

Back

Preview of the front of card 4

Card 5

Front

5. Mr Pickford treated himself to a new ipad. State two ways in which laws help to protect him as a consumer.

Back

Preview of the front of card 5
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