Unit 1: Operations Managment (2)
- Created by: jj_123
- Created on: 11-05-15 16:16
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- Unit 1: Operations Managment
- Quality Assurance
- Is a firms attempt to satisfy customers by making sure that quality standards are agreed and met.
- Good Quality =
- A better reputation.
- More satisfied customers.
- Lower costs as wastage is reduced.
- Customer Service.
- Providing services to customers before, during and after purchase to standards that meet their expecation.
- Accurate Product Information
- Reliability
- Dealing with customer questions and concerns.
- Delivering on time.
- After sales support and warranties.
- Benefits
- Customers will return time after time.
- Loyal customers will reccomend the business
- Fewer customer complaints.
- Consumer Protection
- Sales of Goods Acts
- Must be fit for purpose and must be as described.
- Competition Act
- Must not agree to fix prices at high levels.
- Advantages: Consumers have confidence to make purchase, prevents unfair competition.
- Disadvantage Meeting the conditions can be expensive, very time consuming to keep up with laws.
- Sales of Goods Acts
- E-Commerce
- Saves money on paper.
- Saves money on property costs.
- Can reach international markets.
- Quality Assurance
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