PRODUCTION REVISION QUESTIONS PART 2

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If management makes changes to the level of employment what will happen?
the business may no longer need so many employees therefore it may need to make redundancies
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If management makes changes to the skills needed what will happen?
new machinery and new ways of doing things mean that staff may need to be retrained
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If management brings in new staff what does this mean?
the business might need to employ new staff with skills for the new production setup
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If management makes changes in working practises what will this mean?
employees may need to work different hours, possibly shift work
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State what good quality leads to
increased sales & profits which means the business becomes more competitive
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State what good quality leads to
meets customers expectation which means the business becomes more competitive
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State what good quality leads to
reduced wastage means the business becomes more competitive
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State what good quality leads to
reduced return goods which means the business becomes more competitive
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State what good quality leads to
increased customer satisfaction which means the business becomes more competitive
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State what good quality leads to
a good reputation which means the business becomes more competitive
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State what good quality leads to
improves reliability which means the business becomes more competitive
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State what poor quality leads to
lost customers
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State what poor quality leads to
loss of repeat business
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State what poor quality leads to
high number of faults
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State what poor quality leads to
possible legal action
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State what poor quality leads to
complaints from customers
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State what poor quality leads to
a bad reputation
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State what poor quality leads to
a fall in sales
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What is traditional view of quality?
A certain number of faults are expected and considered acceptable e.g. 99 out of a 100 is good enough
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Where does inspection happen in traditional view of quality?
inspection at the end of the production line
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What is traditional view of quality known as?
known as inspected quality
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What is modern view of quality?
no faults are acceptable
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What happens in modern view of quality?
Quality assurance takes place throughout the production process. Quality Control is the responsibility of every worker
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What is modern view of quality known as?
this is known as quality assurance
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State one way of achieving better quality
training staff
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State one way of achieving better quality
greater inspection
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State one way of achieving better quality
invest in new technology
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State one way of achieving better quality
total quality management & continuous improvement
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State one way of achieving better quality
having a specialist quality control department
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State one way of achieving better quality
teamwork
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State one way of achieving better quality
benchmarking
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State one way of achieving better quality
quality circles
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What is Quality Assurance?
During production workers are responsible for checking their own work and making sure it is good quality. The manager's simply set quality standards throughout the business and the employees are expected to meet these standards
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What are Quality circles?
are small groups of workers who meet regularly to discuss problems in quality and to try and think of ways to improve the quality of the businesses goods
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What is a Quality control department?
Many large businesses have a specialist department that deals with Quality Control. The role of this department is to ensure quality, to make sure that strategies are in place to keep the product high quality
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What is Total Quality Management?
is a modern idea that aims to make the quality of the goods perfect. It aims to get the quality right 1st time, and tries to prevent all mistakes happening
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State a feature of total quality management
teamwork: employees can help each other, and check each others work
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State a feature of total quality management
Quality assurance: it is everyone's job to check their own work and make sure it is good enough before passing it on
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State a feature of total quality management
Zero defects: often businesses have no defects policy
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State a feature of total quality management
Quality Circles
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State a feature of total quality management
Consumer Views: T.Q.M. regularly researches customer's views & used to monitor and improve quality standards
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State a feature of total quality management
Kaizen: means continuous improvement
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State a benefit of TQM
It improves quality overall because the product is checked at all stages
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State a benefit of TQM
Keeps costs down in the long run because there are less defects, mistakes and wastage
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State a benefit of TQM
Helps motivate the workforce because they are responsible for quality
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Card 2

Front

If management makes changes to the skills needed what will happen?

Back

new machinery and new ways of doing things mean that staff may need to be retrained

Card 3

Front

If management brings in new staff what does this mean?

Back

Preview of the front of card 3

Card 4

Front

If management makes changes in working practises what will this mean?

Back

Preview of the front of card 4

Card 5

Front

State what good quality leads to

Back

Preview of the front of card 5
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