key words

what are the three types of training?
induction,expert,on the job
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what do people learn in induction training?
health and saftey,payments,meeting other staff members
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what are the three types of communication?
written,verbal,visual
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what is a stakeholder?
A person or group of people who have an interest in how a business preforms.
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give an example of a stakeholder
customers,staff,suppliers,shareholders
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what is a shareholder?
they buy out shares of the company which givs them part ownership of it and its profit.
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Human resource department-what do they do?
employing staff and keeping the organisations employees in the most effitiant way
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Hierarchical pyramid-what is it?
it is a organised pyramid to show the roles of staff,this is done by having few higher up jobs on the top and lots of low jobs on the bottom.
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Operatives-what are they?
people at the lowest level of the Hierarchical pyramid who are responsible for either making the product or delivering the service for the public
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what is the main difference between formal and informal communication
formal is written and informal is spoken
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give a example of informal and formal communication
informal-a chat between people ....formal-letters,emails,memos
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Other cards in this set

Card 2

Front

health and saftey,payments,meeting other staff members

Back

what do people learn in induction training?

Card 3

Front

written,verbal,visual

Back

Preview of the back of card 3

Card 4

Front

A person or group of people who have an interest in how a business preforms.

Back

Preview of the back of card 4

Card 5

Front

customers,staff,suppliers,shareholders

Back

Preview of the back of card 5
View more cards

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