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1. Service portfolio management
- Focus on delivery overall business value and achieving advantages
- Aligning supply and demand, and understanding business activity to predict demand.
- What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
- Maintaining relationships with customers, and identifying and understanding their needs.
- Investing in businesses, quantifying IT values and oppurtunities
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2. Demand management
- What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
- Focus on delivery overall business value and achieving advantages
- Investing in businesses, quantifying IT values and oppurtunities
- Aligning supply and demand, and understanding business activity to predict demand.
- Maintaining relationships with customers, and identifying and understanding their needs.
3. Management in IT services
- Aligning supply and demand, and understanding business activity to predict demand.
- Focus on delivery overall business value and achieving advantages
- Maintaining relationships with customers, and identifying and understanding their needs.
- What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
- Investing in businesses, quantifying IT values and oppurtunities
4. Business relationship management
- What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
- Investing in businesses, quantifying IT values and oppurtunities
- Maintaining relationships with customers, and identifying and understanding their needs.
- Aligning supply and demand, and understanding business activity to predict demand.
- Focus on delivery overall business value and achieving advantages
5. Financial management
- Investing in businesses, quantifying IT values and oppurtunities
- What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
- Aligning supply and demand, and understanding business activity to predict demand.
- Focus on delivery overall business value and achieving advantages
- Maintaining relationships with customers, and identifying and understanding their needs.
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