ITIL servie strategy

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1. Management in IT services

  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Investing in businesses, quantifying IT values and oppurtunities
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Focus on delivery overall business value and achieving advantages
  • Aligning supply and demand, and understanding business activity to predict demand.
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Other questions in this quiz

2. Financial management

  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Focus on delivery overall business value and achieving advantages
  • Aligning supply and demand, and understanding business activity to predict demand.
  • Investing in businesses, quantifying IT values and oppurtunities
  • Maintaining relationships with customers, and identifying and understanding their needs.

3. Service portfolio management

  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Investing in businesses, quantifying IT values and oppurtunities
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Focus on delivery overall business value and achieving advantages
  • Aligning supply and demand, and understanding business activity to predict demand.

4. Business relationship management

  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Investing in businesses, quantifying IT values and oppurtunities
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Aligning supply and demand, and understanding business activity to predict demand.
  • Focus on delivery overall business value and achieving advantages

5. Demand management

  • Aligning supply and demand, and understanding business activity to predict demand.
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Focus on delivery overall business value and achieving advantages
  • Investing in businesses, quantifying IT values and oppurtunities

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