ITIL servie strategy

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1. Financial management

  • Aligning supply and demand, and understanding business activity to predict demand.
  • Investing in businesses, quantifying IT values and oppurtunities
  • Focus on delivery overall business value and achieving advantages
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
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2. Business relationship management

  • Aligning supply and demand, and understanding business activity to predict demand.
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Focus on delivery overall business value and achieving advantages
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Investing in businesses, quantifying IT values and oppurtunities

3. Management in IT services

  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Aligning supply and demand, and understanding business activity to predict demand.
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Focus on delivery overall business value and achieving advantages
  • Investing in businesses, quantifying IT values and oppurtunities

4. Demand management

  • Aligning supply and demand, and understanding business activity to predict demand.
  • Focus on delivery overall business value and achieving advantages
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Investing in businesses, quantifying IT values and oppurtunities

5. Service portfolio management

  • Focus on delivery overall business value and achieving advantages
  • Aligning supply and demand, and understanding business activity to predict demand.
  • What services to offer, to whom and why. 4 activities comprise this: define, analyse, approve, charter.
  • Maintaining relationships with customers, and identifying and understanding their needs.
  • Investing in businesses, quantifying IT values and oppurtunities

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