Hospitality Quiz

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  • Created by: BecsaBabe
  • Created on: 03-05-14 16:46
C S T O A H W A R M S M I L E C S S
U E F H K M Q M F F K V D S E D Q F
N J T R B A N C S H D H E S R I V V
I U C A G Y O X E W H T I A G F J S
F M N V N A F V R S U G C T D J U L
O K N Q H R M A J N O T F Q I P J R
R B N X W A F M I L N N L K A T G M
M C H J U W H M O E Y J V Q M E O G
Q E B H Q R E P M S W T N D O M W R
H R E E B V A M R O G N T D N Y G L
O G F U I R O K A M R U E Y D D T I
L L Y F A C R U V I L X A O S W Y N
T F Q Y B V A X P M U V S R H X P N
Y V E F K X V H C F P H W K S O A X
A G D L T S E K H G A A Y W E L M S
Q T K U D J R Y U E X J Y T F U V U
V I X G V D F P K C W Y U X M R Q P
Y M M W E N W A U E E R C D D F H Q

Clues

  • A short and instant way to get feedback from customers? (7, 5)
  • A version of Corporate Image that is: easily identifiable, saves staff paying, may change if you work in different areas of a company? (7)
  • In what time limit should you deal with a complete? (4, 7)
  • Other than Stars and Rosettes, what other rating shows quality of a business? (8)
  • What is the first thing staff should do when solving a problem? (9)
  • What should staff first give a new customer? (4, 5)

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