Hospitality Quiz

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  • Created by: BecsaBabe
  • Created on: 03-05-14 16:46
A version of Corporate Image that is: easily identifiable, saves staff paying, may change if you work in different areas of a company?
Uniform
1 of 6
A short and instant way to get feedback from customers?
Comment Cards
2 of 6
In what time limit should you deal with a complete?
Five Minutes
3 of 6
What should staff first give a new customer?
Warm Smile
4 of 6
What is the first thing staff should do when solving a problem?
Apologise
5 of 6
Other than Stars and Rosettes, what other rating shows quality of a business?
Diamonds
6 of 6

Other cards in this set

Card 2

Front

A short and instant way to get feedback from customers?

Back

Comment Cards

Card 3

Front

In what time limit should you deal with a complete?

Back

Preview of the front of card 3

Card 4

Front

What should staff first give a new customer?

Back

Preview of the front of card 4

Card 5

Front

What is the first thing staff should do when solving a problem?

Back

Preview of the front of card 5
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